Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: December 7, 2024
Information We Collect
Personal Information
- Name, email address, and phone number when you create an account
- Billing and shipping addresses for purchases
- Payment information (processed securely through our payment providers)
- Profile information and preferences
Usage Information
- How you interact with our AI agents and marketplace
- Pages visited, time spent, and features used
- Device information, IP address, and browser type
- Search queries and preferences
AI Agent Data
- AI agents you create, purchase, or interact with
- Usage patterns and performance metrics
- Feedback and reviews you provide
How We Use Your Information
Service Provision
- Process your orders and payments
- Provide access to purchased AI agents
- Maintain and improve our platform
- Provide customer support
Communication
- Send order confirmations and updates
- Notify you about new features or agents
- Respond to your inquiries
- Send marketing communications (with consent)
Personalization
- Recommend relevant AI agents
- Customize your experience
- Analyze usage patterns
- Improve our algorithms
Legal Compliance
- Comply with legal obligations
- Prevent fraud and abuse
- Enforce our terms of service
- Protect user safety
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our platform, process payments, and provide customer support. These providers are bound by strict confidentiality agreements.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
With Your Consent
We may share your information with your explicit consent for specific purposes not covered in this policy.
Data Security
We implement industry-standard security measures to protect your personal information:
Technical Safeguards
- 256-bit SSL encryption for data transmission
- Encrypted data storage
- Regular security audits and updates
- Secure payment processing
Access Controls
- Limited access to personal data
- Employee background checks
- Regular security training
- Multi-factor authentication
Important: While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
Your Rights
You have the following rights regarding your personal information:
Access & Control
- Access your personal information
- Update or correct your data
- Delete your account and data
- Export your data
Communication Preferences
- Opt-out of marketing emails
- Manage notification preferences
- Control data processing
- Withdraw consent
To exercise any of these rights, please contact us at [email protected]
Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our platform:
Essential Cookies
Required for the platform to function properly, including authentication and security.
Analytics Cookies
Help us understand how users interact with our platform to improve performance and features.
Preference Cookies
Remember your settings and preferences for a personalized experience.
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness (with your consent).
You can manage your cookie preferences through your browser settings or our cookie consent banner.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Support
Mailing Address
BharatAI Connect
Privacy Department
123 Tech Park, Sector 5
Bangalore, Karnataka 560001
India
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:
- Notify you via email or platform notification
- Update the "Last updated" date at the top of this policy
- Provide a summary of key changes
- Give you time to review the changes before they take effect
Your continued use of our platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.